Return and Exchange Policy:

• Due to hygiene reasons, earrings cannot be returned or exchanged once opened.

• If the item is damaged or incorrect, please contact customer service within three (3) days of receiving your order and provide detailed photos of the defect. We will handle the issue as soon as possible. For returns without valid reasons, the return shipping cost will be borne by the buyer.

• A 7-day appreciation period is provided (including holidays). This is a consideration period, not a trial period. Returns will not be accepted after this period. If the product has been opened, used, or is no longer in its original condition and resalable, it cannot be returned.

Notice for International Buyers:

• Due to high international shipping costs and complex procedures, all return or exchange shipping fees for overseas orders must be covered by the buyer (except in cases of defects confirmed by our staff). Please double-check your order before placing it.
• If an international buyer returns an item using freight collect (postage due), the return will be refused. All shipping and related costs must be borne by the buyer.
• Due to stricter customs regulations in Hong Kong recently, to avoid delays in delivery, returns and exchanges from Hong Kong must be sent back via registered international mail through the post office.
• International orders can be challenging to ship. If one or more items in your order are out of stock or unavailable, we will notify you via email. The entire order will be canceled, and the full amount will be refunded. We apologize for any inconvenience this may cause.
  The refund will be processed within 7 to 14 business days (excluding holidays) after the order cancellation. Please keep an eye on your current or next credit card statement for the refund.

Refund Method Notice:

1. PayPal and Credit Card Payments

• Refunds for PayPal and credit card payments will be directly processed back to the original order.
  Since each issuing bank has different billing cycles and refund posting dates, you may need to pay for the order first before receiving the refund while the return is being processed. For specific details regarding the timing of charges and refunds, please contact your card-issuing bank.

2. Cash on Delivery at Convenience Stores, ATM Transfers, and Convenience Store Code Payments

• Converted into store credit (the store credit can also be redeemed for cash).
  If your order payment method was “Cash on Delivery at Convenience Stores,” “ATM Transfer,” or “Convenience Store Code Payment,” the refund amount will be credited to your member account as store credit after your return. The store credit has no expiration date, so you can use it with confidence! You may choose to apply it toward your next purchase. If you don’t plan to shop soon, please provide your email information to receive notifications. (The store credit can also be redeemed for cash.)

• Cash Refund (For these three payment methods, refunds will be processed manually through Cyberbiz, and a handling fee of NT$30 will be deducted.)
          

※ Please make sure the email address you provide for the refund request is the same as the one used in your order. ※

• Email Subject: Refund Request + Order Number
• Email Body: Please include your bank name, bank code, and bank account number.After we receive your email, the refund will be processed to your designated account within approximately 14 days. This service is free of any handling fees.